Their shipping department did not know how to put a label on a box so my package was lost for 2 weeks due to an "obscured label" as I was told by FedEx. Very rude replies to emails on top of that. Nearly 3 weeks later I get my package, I ordered 1000 rounds of .45, they gave me 900 rounds of .45 and 50 rounds of .40 S&W which is useless to me since I do not own a 40 S&W firearm.
The boxes of ammo looked like they were stored in a wet, damp basement for years, as a few of the boxes seem to have gotten wet & a few boxes were even taped up. Luckily, the ammo seems to be stock, at first glance they look like reloads because the ammo is so dirty.
I contacted them and asked for a partial refund, as 100 rounds of the ammo I ordered were missing and on top of that due to their incompetent shipping department, I missed a shooting tournament. No reply from them. I explained the whole situation to my CC company and I will be receiving a partial refund.
There are reasons this company is rated so low. They are incompetent, rude, and do not value their customers. I took the plunge because the ammo was a decent a price but all I got was a headache. Looking back, I would have rather paid a bit more for a better product, and ALL of the product I was due. AVOID this fly-by-night organization if you can.
I wouldn't recommend this retailer to a friend.
Cancelled my order and did not notify me. I waited over a week before I realized what happened. By then, ammo was more expensive and harder to find. They falsely claimed it was because I asked them to ship to a UPS Store mailbox, but I did not. I provided my home address for shipping. Credit card billing address is UPS store box. Customer service rep had bad attitude and didn;t reply to my follow up email. AVOID THIS SELLER!